Refund & privacy policy - spalabs

Orion Spa

Refund Policy:

1. Service Refunds: We understand that plans may change, and we are here to assist you. If you need to cancel a service appointment, please do so at least 24 hours in advance. Refunds for cancelled services will be provided if the cancellation is made within the specified time frame. Once a service has been provided, refunds will not be issued.

2. Product Purchases: Should you wish to return a product purchased at Orion Spa, you may do so within 14 days of the original purchase date. The product must be unopened, unused, and in its original packaging to be eligible for a refund. Opened or used products are not eligible for a refund.

3. Gift Cards: Our spa gift cards are non-refundable and cannot be redeemed for cash. Gift cards must be used within the period mentioned on the card. We appreciate your understanding in this matter.

4. Promotions and Packages: Refunds for promotional packages or discounted services will be handled based on the terms and conditions of the specific promotion. If any services within a package have been utilized, the remaining value will be calculated based on regular prices, and the refund will be processed accordingly.

Initiating a Refund: If you find yourself eligible for a refund based on the criteria outlined above, please contact our customer service team at [provide contact information]. Kindly provide your name, contact details, date of purchase or service, and a detailed explanation of the reason for the refund.

Refund Processing: Once your refund request is received, our team will review and verify the details. If approved, refunds will be processed within [insert number of days] days using the original payment method.

Exceptions and Considerations:

  • No refunds will be provided for services or products that have been damaged or altered after delivery.
  • Refunds for services may be subject to a deduction for any promotional discounts or special offers applied during the original purchase.

This privacy policy sets out how Orion Spa & Healthcare Centre uses and protects any information that you give Orion Spa & Healthcare Centre.  when you use this website. Orion Spa & Healthcare Centre is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Orion Spa & Healthcare Centre may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 21 February 2019.

What we collect

We may collect the following information:

  • Name and job title
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, Special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

  • A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.
  • Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
  • We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
  • Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
  • You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
  • If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
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